Do the boxes include any offal?
Unfortunately, we cannot include offal as there is no way of keeping it fresh between the animal being slaughtered and the boxes being prepared. So we end up eating a lot of it ourselves!
What happens to the skins and hides?
Skins and hides are a valuable resource and are collected from the abbatoir for uses such as leather making. We are currently in the process of having one of our cattle skins tanned to see how they turn out; watch this space!
I have a subscription, but my account details have changed. What do I need to do?
You can change any of your details at any time by logging into to your Wild by Nature Meats customer account.
I have bought a subcription as a gift - do I need to update a change of address on their behalf?
You can do this by logging in and changing the delivery address in your account settings. Alternitavely, you can provide them access to the account to allow to manage it for themselves.
What if I need to cancel my subscription?
Subscriptions can be cancelled at any time up to 2 weeks before the delivery date.
How will my order arrive?
Your order will delivered on the date in your order confirmmaqtion e-mail by APC Delivery.
What should I do if I'm not at home on delivery day?
You can request your order to be left with a neighbour or delivered to a different address via the 'order info' field at checkout.
What is Woolcool?
Woolcool is a 100% food-safe, eco friendly packaging material made in the UK from sheep's wool. You can find out more here
Why do you use Woolcool?
We use Woolcool as it is 100% recyclable, made from natural fibres, performs very well as an insulator and helps us reduce our resource use and carbon footprint.
What can I do with the Woolcool packaging?
Woolcool has a wide variety of uses; use it to lag your outside tap, keep your plants warm, put it in your compost, line a birdbox.......
Woolcool is reusable - can I return the packaging?
Unfortunately, this is not logistically possible at the moment. However it can all be recycled and Woolcool has 101 uses (see above!).
I'd like my gift order to be a surprise - how do I do this?
We would normally send the recipient an e-mail to arrange delivery etc. If you would like us not to, please let us know via the order notes section at checkout.
Can I personalise my gift order in any way?
Please let us know any requirements at checkout and we will see what we can do for you.